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Privacy Policy

The protection of your personal information is important to us. This Privacy Policy sets out the information principles that Joya Inc. (“Joya”, “us”, “we”, or “our”) follows when we collect, use, share and otherwise manage your personal information. “Personal Information” is information that can be used to identify a specific user of this website.

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personal Information when you use our website.

What personal information do we collect from the people that visit our blog, online magazine or website?

When ordering or registering on our site, as appropriate, you may be asked for your name, e-mail address, mailing address, phone number, credit card information, company name or other information. You may, however, visit our site anonymously.

When do we collect information?

We collect information from you when you register on our website, sign up for our newsletter or other correspondence, place an order, fill out a form, enter information on our site, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature (collectively, the “Services”).

How do we use your information?

We may use the information we collect from you in connection with the Services in the following ways:

  • To improve our website in order to better serve you.
  • To allow us to better service you in responding to your customer service requests.
  • To administer a contest, promotion, survey or other site feature.
  • To quickly process your transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To follow up with you after correspondence (live chat, email or phone inquiries)
  • To personalize your shopping experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To send periodic emails.

If you have opted-in to receive our e-mail newsletter, and you would no longer like to receive promotional e-mail from us, please click the “unsubscribe” link on the bottom of each e-mail newsletter. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Our website is scanned on a regular basis for security threats and known vulnerabilities in order to make your visit to our site as safe as possible. We use Malware scanning and have a firewall to block unauthorized access to our network. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted with a Secure Socket Layer (SSL) technology. These security measures will help to protect your personal information when you place an order or submit your information to the site.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. If you disable cookies, some features will be disabled. It will not affect features that make your site experience more efficient; however, some of our services will not function properly.

Can I access, update or delete my personal information?

Yes. You are able to access, update and request deletion of your Personal Information by contacting us directly at Some of your information may have to be kept for audit and/or archival purposes. This information will be deleted when it is no longer required.

Do we disclose the information we collect to third parties?

We do not sell, trade, or otherwise transfer to outside parties your Personal Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. Only employees who need access to your Personal Information to perform a specific job are granted access to your Personal Information. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

We may, from time to time, use service providers to perform services on our behalf. Our service providers may, at times, be responsible for processing or handling Personal Information. In all cases, service providers are given only the Personal Information they need to perform the services which they have been contracted to provide. When service providers are used, Joya requires them to protect Personal Information in a manner consistent with this Privacy Policy.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Where do we store and retain your Personal Information?

In some instances, your Personal Information may be processed and stored by us or our third party service providers in foreign jurisdictions. In the event our service provider is located outside of Canada, the service provider will be bound by the laws of Canada, the laws of the jurisdiction in which the service provider is located and the requirements of this Privacy Policy. Foreign governments, courts or law enforcement or regulatory agencies may be able to obtain disclosure of your information through the laws of their respective jurisdictions.

We only retain users’ Personal Information for as long as it is required for the purposes listed above, subject to all applicable laws. Because of statutory or other legal obligations, we may be required to retain your information for a set period of time, regardless of whether you have withdrawn your consent.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites and encourage you to read their privacy statements. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Text Marketing Terms and Conditions:

We are using a text messaging platform, which is subject to the following terms and conditions. By opting-in for our text marketing and notifications in, you agree to these terms and conditions.

By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. You acknowledge that consent is not a condition for any purchase.

Your phone number, name and purchase information will be shared with our SMS platform "SMSBump Inc, an European Union company with office at Sofia, Bulgaria, EU. This data will be used for sending you targeted marketing messages and notifications. Upon sending the text messages, your phone number will be passed to a text messages operator to fulfill their delivery.

If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.

For any questions please text "HELP" to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.

Terms and Conditions

Please also visit our Terms of Use section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Age of Consent

We respect children’s privacy. We do not knowingly or intentionally collect personal information from, or market to, children under age 13. By using this site, you represent and warrant that you are either at least the age of majority in your jurisdiction, or using the site with the supervision of a parent or guardian. If you are under the age of 13, please do not submit any personal information to us, and rely on a parent or guardian to assist you.

Changes to our Privacy Policy

We reserve the right to modify this privacy policy at any time if changes are deemed necessary. Changes and clarifications will take effect immediately upon their posting on the website.  If we decide to change our privacy policy, we will update the privacy policy modification date below.

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.


By using our site, you consent to our privacy policy.

Contacting Us

We welcome your questions, comments and concerns about privacy. Please send us any feedback pertaining to privacy, or any other issue, using the contact information below.

Joya Inc.
4100-66 Wellington Street West
P.O. Box 35 Toronto-Dominion Centre Toronto
Toronto, Ontario
M5K 1B7

This policy was last modified: September, 2020